Refund policy

Return and Refund Policy

Thank you for choosing Free Will Box!

Each box and reading is carefully personalized to your birth details, making every order one‑of‑a‑kind. Because of this, all sales are final — we do not accept returns or cancellations.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will make it right with a replacement or refund — no returns required.

To request a replacement:

• If you need to request a return or refund, please contact us within 7 days of delivery using the Contact Page or email us directly at toni@freewillbox.com.

• Use the subject line: Replacement Request – Order #[Your Order Number]

• Include your order number, a brief description of the issue, and a clear photo of the damage or error

• Include Your Preference for Replacement or Refund (% depends on the issue)

Once verified, we’ll send a replacement item at no additional cost, or issue a refund if preferred.

Limitations

• Requests must be submitted within 7 days of delivery.

• Only the damaged or incorrect item(s) will be replaced.

• Replacements are sent one time per order issue.

Contact Us

If you need help with your order, use the Contact Page or send an email to toni@freewillbox.com.